Online ticketing company Ticketfly was taken offline last week following a cyber attack on the company. On a web page set up by Ticketfly to share information about the attack, the company has confirmed that some user data was compromised.
Ticketfly reports that the compromised data includes names, addresses, emails and phone numbers of Ticketfly users.
Local venues Antone’s, ACL Live and 3Ten use Ticketfly for their ticketing services. All three venues had their ticketing services temporarily disrupted last week.
“We became aware of the issue on Thursday morning, and our online ticket selling services were mostly back up on Saturday morning,” a representative from ACL Live told the Statesman on Monday. The website for the club’s sister venue, 3Ten, was powered by Ticketfly and it was temporarily taken offline. The Antone’s website was also temporarily disabled last week.
Ticketfly is not reporting the number of users affected by the data breach, and according to the web page, it is unable to identify individual users affected at this point “because our investigation into the incident is ongoing, and it’s critical that the information we share with you is accurate.”
The Washington Post reports that “the breach occurred Thursday, when a hacker using the handle IsHaKdZ replaced the website’s homepage with an image of the character V from the 2005 film ‘V for Vendetta.'”
The hacker also left a message with the image: “Your Security Down im Not Sorry. Next time I will publish database ‘backstage.’”
The independent website Have I Been Pwned, which tracks data breaches, says the Ticketfly breach affected over 26 million users. But Troy Hunt, who runs the website, said this breach was not as damaging as some because no passwords were stolen, according to the Post,